(Download the Painstorming Template)

Most brainstorms fall far short of breakthroughs. Painstorming provides the focus and insight to leapfrog to the next big thing.  Here’s a template tool to uncover customer pain points for innovation.

Brainstorming is today’s no-brainer. Most leaders and organizations preach it and teach it. It’s about generating lots of ideas, deferring judgment and then – for savvy innovators – using some type of meaningful criteria to winnow down the laundry list.

Here’s the problem: We often don’t realize we’ve got great ideas for a misguided focus until it’s too late. A Fortune 500 client of mine once said, “We’re great at executing on bad ideas.” Most of us are absolutely awesome at coming up with creative solutions to the wrong problem. But as the saying goes, “Garbage in, garbage out.”

What’s the solution? Painstorming.

Painstorming is the process of uncovering pain points to drive breakthrough innovation.

Instead of jumping to solutions, Painstorming uncovers the fundamental drivers of new opportunities. No more innovating around the fringes of the problem. The approach involves uncovering the real drivers of innovation since “pain” is the source of problems waiting to be solved by new products, services, processes, and business models.

Here are the steps:

  1. Person – who’s the specific person or customer you’re innovating for?
  2. Activities – what are the everyday things they do, why, and to what ends?
  3. Insights – what are the processes, tools, or activities that they unnecessarily do or have invented themselves to “work around” the way things are “supposed” to be done?
  4. Needs – what are the biggest pain points that are the root causes of the customers’ problems, unmet needs, or desires? What are the workarounds, things that cause stress or concern, dissatisfaction, or anything else that’s responsible for their “pain”?

Here’s a simple template for plotting pain points (click image to enlarge or click these links to download PDF or MS Word versions):

 

 

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With this, you’re ready to heal your customers’ pain. Jump back into brainstorming and generate options for solving individual or multiple pain points through new products, services, processes, and business models.

Painstorming solves one of the biggest pain points in the innovation process itself.